SERVICES
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Our services for you
Personal, respectful, competent and fast: These are our four pillars of VISUS Service, which assists you in achieving the best results with VISUS software. We promise excellence – and are ready to be measured by our actions. By independent bodies such as KLAS, which regularly recognize our service with top scores. But above all by our users, for whose satisfaction we are constantly treading new paths and questioning our actions daily. We want to be the perfect service partner. Without exception and compromise. Take us at our word and expect much from us and our products.
Integrated Service concept
Good service is not an accident but is based on a company-wide concept. It includes all stations that our customers pass through together with us. For the field of Service, this means an integrated approach to customer wishes and concerns, from the conduct of the initial project through our support to a broad spectrum of tailor-made further developed products.
VISUS Support
VISUS Support is distinguished by a highly qualified expert team, which solves problems rapidly and personally, offers help in everyday matters and makes individual adaptations upon request. Moreover, the new VISUS Service Portal offers an additional option for contact with the hotline.
VISUS Professional Services
Maintenance and operation of an IT infrastructure gnaw away at the resources which are already scanty in any case of IT departments. VISUS Professional Services offers tailor made service packages from forward looking monitoring to complete Managed Services for reducing the everyday workload.
PSA Academy
VISUS Support is distinguished by a highly qualified expert team, which solves problems rapidly and personally, offers help in everyday matters and makes individual adaptations upon request. Moreover, the new VISUS Service Portal offers an additional option for contact with the hotline.
Guarantee for good relationships
Service starts not with a problem but with the beginning of a partnership. Continuous exchanges, an open and lively feedback culture as well as transparent processes and forward-looking working methods are essential components of our service culture. Our customers benefit from this, even aside from daily issues handled by VISUS Service.
VISUS Service Consulting
To ensure that we are able to offer our customers the best possible service at all times, the Service Team always also keeps itself up to date. VISUS Service Consulting supports the team in this effort and makes the necessary materials and tools available. It develops best practices for integration of our software into the complex IT infrastructures of the customers.
VISUS Project Management
The pressure for success is extremely high during IT projects in healthcare facilities. The VISUS Project Management Team takes responsibility for successful introduction of our JiveX products. With its experience from more than 500 successfully implemented projects, its understanding of medical and administrative processes and its constantly updated technical know-how, the team contributes to the achievement of even complex projects.
VISUS Update Team
Our Update Team assists customers and partners in planning, drafting and implementing updates, in order to develop constantly the full potential of the JiveX products.Moreover, it provides advice in selecting the proper operating systems and hardware in connection with necessary migrations. In this way, healthcare facilities always remain at the most up-to-date status.